Privacy Policy

1. Introduction

Red Dot Air Ambulance Pte Ltd ("Red Dot", "we", "us", or "our") is a wholly owned subsidiary of the Seletar Jet Charter Group. We are a EURAMI-accredited air ambulance operator headquartered at 690 West Camp Road #10-13, JTC Aviation 2, Singapore 797523.

We are committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). This Privacy Policy describes how we collect, use, disclose, and protect personal data when you use our services, visit our website, or communicate with us.

By using our services or providing your personal data to us, you acknowledge that you have read and understood this policy.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

Personal Identification Information

• Full name, date of birth, nationality, and gender
• Phone numbers and email addresses
• Passport details and travel document information
• Next-of-kin and emergency contact details

Medical Information

• Patient medical conditions and diagnosis
• Medical reports, hospital records, and physician notes
• Medication requirements and treatment history
• Physical assessment data relevant to air transport suitability

Insurance Information

• Insurance policy numbers and provider details
• Travel assistance company information
• Claims and billing records

Website and Analytics Data

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies (Google Analytics)
• Referral source and search terms

Communication Records

• Phone call logs and recordings (where disclosed)
• WhatsApp messages and chat history
• Email correspondence
• Enquiry form submissions

3. How We Use Your Information

We collect and use your personal data for the following purposes:

• Mission planning and assessment: To evaluate patient conditions, determine medical transport requirements, and plan air ambulance missions
• Medical coordination: To coordinate with hospitals, ground ambulance services, and receiving medical facilities for safe patient handover
• Aviation and regulatory compliance: To obtain flight permits, overflight clearances, and meet aviation authority requirements
• Insurance and billing: To process insurance claims, obtain pre-authorisation from insurers, and manage billing
• Communication: To keep you informed about your case, respond to enquiries, and provide mission updates
• Legal and regulatory compliance: To comply with Singapore aviation regulations, medical record-keeping requirements, and other applicable laws
• Service improvement: To analyse how our services are used and identify areas for improvement

4. How We Share Your Information

We may share your personal data with the following parties, strictly on a need-to-know basis and only to the extent necessary for the purposes described above:

• Hospitals and medical facilities: For patient assessment, handover, and continuity of care at both origin and destination
• Insurance companies and assistance providers: For billing, claims processing, and obtaining authorisation for medical transport
• Aviation authorities: For flight permits, overflight clearances, and regulatory compliance across jurisdictions
• Immigration authorities: For border clearances, visa arrangements, and patient entry permits
• Ground ambulance services: For coordinating bed-to-bed transfers between hospitals and aircraft
• Our parent company (Seletar Jet Charter Group): For operational coordination and administrative purposes
• Website service providers: Vercel (website hosting) and Resend (delivers quote requests from our website forms to our operations team by email). They process this data only to provide those services to us
• Our website provider (Zelix Labs): receives a copy of quote requests sent through our website forms, to check that they are delivered and the forms keep working. Zelix Labs uses these copies for no other purpose

5. Medical Information

We recognise that medical information is especially sensitive. We handle medical data with the highest level of care and security:

• Medical data is collected only for the purpose of planning and executing air ambulance missions and ensuring safe patient transport
• Medical information is handled exclusively by qualified medical professionals within our team, including flight physicians and ICU-trained nurses
• Access to medical records is restricted to authorised medical and operations personnel directly involved in the patient's mission
• Medical data is retained only as long as required by applicable medical and aviation regulations
• We do not use medical data for marketing, profiling, or any purpose unrelated to patient care and regulatory compliance

Where we collect medical data, we will obtain the appropriate consent from the patient or their authorised representative, except in cases where collection is necessary for an emergency or is required by law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These measures include:

• Encryption: Data transmitted to and from our systems is encrypted using industry-standard protocols (TLS/SSL)
• Access controls: Personal data is accessible only to authorised personnel on a need-to-know basis, with role-based access restrictions
• Secure communications: Sensitive patient information is shared through secure, encrypted channels
• Physical security: Our offices and operational facilities are secured with access controls
• Staff training: All staff who handle personal data receive training on data protection responsibilities and procedures
• Regular review: We periodically review and update our security practices to address evolving threats

While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. If you have reason to believe your data has been compromised, please contact us immediately.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Medical records: Retained in accordance with Singapore's medical record-keeping regulations and aviation authority requirements
• Flight and mission records: Retained as required by the aviation authorities that regulate our operations
• Financial and billing records: Retained for a minimum of 7 years in accordance with Singapore tax and business regulations
• General enquiry and communication records: Retained for up to 7 years from the date of last contact for business continuity purposes
• Website analytics data: Retained in accordance with our analytics provider's policies (typically up to 26 months for Google Analytics)

When personal data is no longer required, we will securely delete or anonymise it in accordance with our data disposal procedures.

8. Your Rights Under the PDPA

Under Singapore's Personal Data Protection Act, you have the following rights regarding your personal data:

• Right to access: You may request to know what personal data we hold about you and how it has been used or disclosed in the past year
• Right to correction: You may request to correct any personal data that is inaccurate, incomplete, or out of date
• Right to withdraw consent: You may withdraw your consent for us to collect, use, or disclose your personal data at any time, subject to legal and contractual restrictions

Please note that withdrawing consent may affect our ability to provide certain services to you. We will inform you of the likely consequences of withdrawing consent before processing your request.

How to Make a Request

To exercise any of your rights, please contact our Data Protection Officer using the details in Section 12 below. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

There is generally no fee for accessing your personal data. However, we reserve the right to charge a reasonable fee for requests that are clearly unfounded, repetitive, or excessive.

9. Cookies, Analytics and Website Services

We do not use analytics or advertising trackers on this website, and we do not set marketing cookies.

A small number of services run on our pages to make them work:

• Cloudflare Turnstile: checks that quote requests come from a person, not an automated script. It may set a short-lived cookie for that check only.
• Elfsight: shows our Instagram feed on the homepage. It loads only when you scroll to that section and may use cookies set by Elfsight or Instagram.
• Vercel: hosts the website and keeps standard server logs, such as IP address and pages requested, for security and reliability.
• Resend: delivers the quote requests you send through our forms to our operations team by email.

Your browser settings let you block or delete cookies at any time. Blocking them may stop the quote forms from working, in which case you can call or WhatsApp us on +65 9152 0777.

10. Third-Party Links

Our website may contain links to external websites or services that are not operated by us. We have no control over the content, privacy policies, or practices of these third-party sites.

We encourage you to review the privacy policy of every site you visit. We are not responsible for the privacy practices or content of external websites linked from our site.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Post the revised policy on our website
• Where appropriate, notify affected individuals directly

We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights under the PDPA, or need to report a data protection concern, please contact our Data Protection Officer:

We respond to all data protection enquiries within 30 days.